Refund Policy

Scope
● This policy applies to all learners participating In short or long programs at the Institute.
Responsibilities
● The Institute usually expects requests for refunds to be made by the person concerned. However it will consider requests made by a learner’s parent or advocate. Receipt of all requests will be acknowledged within two working days All Institute Staff have a responsibility for receiving requests for refund, treating them seriously and dealing with them promptly and courteously in accordance with the procedure set out below.
● Academic Directors have a responsibility for responding to the request by contacting or meeting with the concerned customer to achieve an understanding of the reason for the request when considered appropriate.
● The Senior Management Team is responsible for ensuring that all requests for refunds are handled and responded to effectively and may become directly involved if unresolved by the Academic Directors

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